TERMS OF SERVICE

Omora Beauty Lab LLC

Last Updated: April 22, 2026

IMPORTANT NOTICE ABOUT DISPUTE RESOLUTION: THESE TERMS INCLUDE AN ARBITRATION AGREEMENT AND CLASS ACTION WAIVER (SEE SECTION 22). EXCEPT IN LIMITED CIRCUMSTANCES, DISPUTES BETWEEN YOU AND OMORA MUST BE RESOLVED THROUGH INDIVIDUAL BINDING ARBITRATION RATHER THAN IN COURT. PLEASE READ SECTION 22 CAREFULLY.

 

These Terms of Service (“Terms”) govern your access to and use of the websites, mobile applications, and other digital products and services operated by Omora Beauty Lab LLC, a Connecticut limited liability company (“Omora,” “we,” “us,” or “our”), including www.omorabeautylab.com and any related subdomains (collectively, our “Services”). When you purchase cosmetics, skincare, or other goods through our Services (our “Products”), those purchases are also covered by these Terms, including the purchase terms in Section 8.

By accessing or using our Services in any way, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

We may offer separate or supplemental terms for specific programs or features. If those supplemental terms conflict with these Terms, these Terms will control unless we explicitly state otherwise.

We may update these Terms from time to time. When we do, we will notify you — by email, a notice on the site, or other reasonable means and we will update the “Last Updated” date above. The updated Terms take effect immediately upon posting. Continuing to use our Services after that means you accept the changes.

Questions about an order or our products or about these terms? Reach us at support@omorabeautylab.com.

 

How we collect, use, and share your personal information is explained in our Privacy Policy, available at www.omorabeautylab.com/policies/privacy-policy. By using our Services, you acknowledge and agree to our data practices as described there.

By using our Services, you agree that we may process and store information about you in the United States and, where applicable, in other countries. Data protection standards vary by country, and your information may not have the same protections abroad as it does at home. Our Privacy Policy describes your choices and rights in more detail.

 

To use our Services, you must be at least 13 years old. If you are between 13 and 18 (or the age of legal majority in your jurisdiction), you may only use our Services under the supervision of a parent or legal guardian who agrees to these Terms. Parents and guardians who allow a minor to use our Services accept full responsibility for the minor’s actions in connection with those Services.

If you are using our Services on behalf of a business or other entity, you represent that you have authority to bind that entity to these Terms, and references to “you” in these Terms include that entity. Both you individually and the entity may be held responsible for any violations.

 

You may register for an account to access certain features of our Services. When you create an account, you agree to provide accurate, current, and complete information and to keep it up to date. You are responsible for maintaining the security of your account credentials and for all activity that takes place under your account.

If you allow anyone else to use your account, you are responsible for their activity. Please notify us immediately at support@omorabeautylab.com if you suspect unauthorized access to your account. We reserve the right to reclaim usernames or account handles that infringe on trademark or other legal rights held by third parties.

 

To improve your experience and our Services, we use technologies that record information about your browsing sessions and interactions on our site. These may include session replay tools, chat transcript logging, cookies, tracking pixels, and similar technologies. Some of these tools share data with third-party service providers who help us operate our business.

We use this information for quality assurance, customer service, fraud prevention, security, and marketing — all in accordance with our Privacy Policy. By using our Services, you consent to these practices.

 

What you keep

Our Services may let you create, upload, or share content such as reviews, photos, videos, comments, and messages (“User Content”). Except for the license you grant us below, you keep all ownership rights in your User Content.

License you grant us

By submitting User Content, you grant Omora and our subsidiaries and affiliates a perpetual, irrevocable, non-exclusive, royalty-free, worldwide, fully paid, and sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and publicly display your User Content, including any name, username, or likeness you include, across all media formats and channels, now known or later developed, without compensation to you. When you share User Content publicly, you understand others may see it along with associated information like your first name or profile photo.

Your responsibility

You represent and warrant that you own or have all necessary rights to the User Content you submit, that it is accurate, and that our use of it as permitted here will not violate anyone else’s rights or cause harm. Although we have no obligation to screen or moderate User Content, we may remove it at any time and for any reason without notice. This section addresses your intellectual property rights only and does not affect any data protection rights you may have.

Content standards

You may not post User Content that:

•       is unlawful, defamatory, obscene, harassing, threatening, abusive, or fraudulent;

•       would constitute or encourage a criminal offense, violate anyone’s rights, or create legal liability;

•       infringes any patent, trademark, trade secret, copyright, or other proprietary right;

•       contains statements that do not reflect your honest, firsthand experience;

•       impersonates any person or misrepresents your identity or affiliation;

•       includes unsolicited advertising, political campaigning, or commercial solicitations;

•       discloses another person’s private information without their consent;

•       contains viruses, malware, corrupted data, or other harmful code; or

•       we reasonably determine to be objectionable or harmful to our users, Omora, or third parties.

Enforcement of these standards is at our sole discretion. Failing to enforce them in any one instance is not a waiver of our right to enforce them in others.

 

You are responsible for your own conduct when using our Services and Products. You agree not to:

•       resell, redistribute, or commercially exploit our Products or any part of our Services;

•       engage in harassing, threatening, intimidating, predatory, or stalking behavior toward any person;

•       impersonate another person or entity, or misrepresent your affiliation with anyone;

•       copy, reproduce, or publicly distribute any part of our Services without our express permission;

•       modify, create derivative works of, or remove any proprietary notices from our Services;

•       interfere with or disrupt our Services or the experience of other users;

•       reverse engineer, decompile, or attempt to extract source code from our Services;

•       use any automated data-gathering tool, bot, scraper, or similar mechanism on our Services without our written consent — including for the purpose of developing or training any software, algorithm, or artificial intelligence model;

•       build or deploy any application that interfaces with our Services without prior written approval;

•       disregard or circumvent instructions in our robots.txt file;

•       use our Services for any unlawful purpose; or

•       assist any third party in doing any of the above.

 

Ownership

All content on our Services, including text, images, photographs, graphics, video, illustrations, and the overall look and feel is owned by Omora or our licensors and is protected by U.S. and international intellectual property law. All rights not expressly granted to you are reserved.

Limited license to you

Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use our Services solely for your own personal, non-commercial purposes. Any use beyond what is specifically permitted, without our prior written consent, immediately terminates this license and may violate our intellectual property rights.

Trademarks

The Omora name, logo, product names, taglines, and the distinctive look and feel of our Services are trademarks of Omora Beauty Lab LLC. The OMORA BEAUTY LAB name and mark and all associated logos and trade dress are trademarks and service marks owned by Omora Beauty Lab LLC. All rights in and to these marks are expressly reserved. No license to use any Omora trademark, service mark, or trade dress is granted by these Terms or by any other means, except with our prior written consent.  They may not be copied, imitated, or used, in whole or in part, without our prior written permission. Other brands, product names, or logos referenced on our Services belong to their respective owners. Any such reference does not imply our endorsement or affiliation.

 

A. Who can buy

To complete a purchase, you must provide a valid billing and shipping address within a country or region supported at checkout. Products are intended for personal use only, by you or a recipient you choose. Resale of our Products is not authorized. We may impose quantity limits per order, per account, per payment method, or per household.

B. Product descriptions and availability

We work hard to keep product details, images, and availability up to date, but we can’t guarantee that everything is always perfectly accurate. Colors on your screen may differ from the actual product. Ingredients, formulations, and packaging may change over time; the information printed on the packaging you receive controls. Don’t rely solely on our website descriptions, always read the label, directions, and warnings on the product itself before use.

We reserve the right to correct errors, update product information, limit quantities, refuse orders, or discontinue products at any time without notice.

C. Placing an order

When you place an order, you’ll have the opportunity to review your cart, delivery address, and payment details before submitting. We’ll send you a confirmation email when we receive your order. That email is an acknowledgment, not a binding acceptance.  Acceptance occurs when we ship your items. We reserve the right to cancel any order before delivery, including for pricing errors, suspected fraud, or availability issues. If we cancel your order, we’ll let you know and issue a full refund.

D. Pricing

All prices are shown in U.S. dollars and do not include applicable taxes, shipping, or handling fees, which are calculated and shown at checkout before you complete your purchase. Prices are subject to change at any time without notice. If a product is mispriced, we’ll notify you and give you the option to purchase at the correct price or cancel the order.

E. Payment

We accept the payment methods available at checkout, which may change from time to time. By submitting payment, you represent that (a) you are authorized to use the payment method provided; (b) the information you submit is accurate and complete; (c) charges will be honored by your financial institution; and (d) you will pay all amounts owed, including applicable taxes and shipping fees.

If we must take legal action to collect amounts owed, you agree to reimburse our reasonable attorneys’ fees and collection costs.

F. Shipping and delivery

Shipping options, carriers, rates, and estimated timelines are shown at checkout and described in our Shipping Policy. Shipping and delivery dates are estimates only, we are not liable for delays. Risk of loss and title pass to you when the carrier delivers your order. Lost or Stolen Packages: Once a carrier confirms delivery of your order, Omora's responsibility for that shipment ends. We are not liable for packages that go missing or are stolen after a confirmed delivery scan. If you entered an incorrect address, we are not responsible for undelivered or lost packages.

G. Returns and refunds

Our Returns & Refunds Policy — incorporated into these Terms by reference — governs all returns and exchanges. To be eligible for a return, you must notify us and return the product within thirty (30) days of purchase. Returns must be initiated through the email address in the return policy. Products purchased from other retailers are not eligible for return through Omora and are subject to those retailers’ own policies.

Once we receive and process your return, we’ll issue store credit.  Items purchased with a gift card will be refunded as store credit. Original shipping and handling charges are non-refundable unless prohibited by law.

If we determine that a returned product does not meet our return criteria, we will not refund it and are not obligated to return it to you.

 

Purchasing

Gift cards may only be purchased through our Services. A valid email address is required to send and receive a gift card. Promotional discounts and coupon codes may not be used toward gift card purchases.

Redeeming

Gift cards may be applied toward the purchase of Products available on our Services. If your order total exceeds the gift card balance, you are responsible for paying the difference. Gift card redemption is available to customers with a U.S. shipping address.

Restrictions and expiration

Gift cards do not expire. They cannot be reloaded, resold, transferred for value, or redeemed for cash, except as required by applicable law. Unused balances may not be transferred to another customer’s account.

Returns and risk of loss

If a purchase made with a gift card is returned, the refund will be issued as store credit to the person who initiated the return. Risk of loss and title for a gift card transfer to the purchaser upon electronic delivery. We are not responsible for gift cards that are lost, stolen, undelivered due to an incorrect email address, or used without your authorization.

Suspension

We may suspend or terminate your ability to purchase or use gift cards if we suspect fraud, abuse, or a violation of these Terms.

 

Our Services may reference or display content, products, services, or events provided by third parties (“Third-Party Content”), or may include links to third-party websites. We provide Third-Party Content for informational purposes and as a convenience. We do not control, endorse, or make any representations about Third-Party Content, and your interactions with third parties are solely between you and them. Access to Third-Party Content is at your own risk.

 

Feedback

If you share ideas, suggestions, or other feedback with us about our Services or Products (“Feedback”), you grant us a perpetual, irrevocable, royalty-free, worldwide license to use that Feedback for any purpose, commercial or otherwise, without compensation or attribution to you. We may treat all Feedback as non-confidential.

Copyright infringement (DMCA)

We respect intellectual property rights and comply with the Digital Millennium Copyright Act. If you believe that content on our Services infringes a copyright you own or control, please send a written notice to our designated agent with the following information:

•       a physical or electronic signature of the copyright owner or authorized agent;

•       identification of the copyrighted work you believe has been infringed;

•       identification of the material on our Services you believe is infringing, with enough detail for us to locate it;

•       your contact information (name, address, phone number, email);

•       a statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law; and

•       a statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on their behalf.

Send notices to:

 

Copyright Agent — Omora Beauty Lab LLC

PO Box 224

Ridgefield, CT 06877

Email: support@omorabeautylab.com

 

Please note: knowingly misrepresenting that material is infringing may expose you to liability under 17 U.S.C. § 512(f). We may, in appropriate circumstances, disable or terminate accounts of users who repeatedly infringe the intellectual property rights of others.

 

If you opt into our SMS program, you agree to receive recurring automated marketing and transactional text messages from Omora to the mobile number you provided. Consent to receive marketing texts is not required to make a purchase.

Message and data rates may apply. Message frequency will vary. We reserve the right to change the frequency of messages or the phone number or short code we use to send them.

To stop receiving messages, reply STOP at any time. To get help, reply HELP. We will confirm your opt-out by text. Note that our platform may not recognize unsubscribe requests that do not use the STOP keyword.

Not all mobile devices or carriers are supported. We, our service providers, and participating carriers are not liable for delayed or undelivered messages. For questions, contact us at support@omorabeautylab.com.

 

YOUR USE OF OUR SERVICES AND PRODUCTS IS AT YOUR OWN RISK. EXCEPT AS EXPRESSLY STATED IN THESE TERMS OR IN WRITING BY US, OUR SERVICES, PRODUCTS, AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, OR WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT OUR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY PRODUCT WILL MEET YOUR SPECIFIC EXPECTATIONS. YOU ASSUME THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF OUR SERVICES.

To the fullest extent permitted by law, you release Omora and the Omora Parties (as defined in Section 15) from any and all claims, demands, and damages of every kind arising from your use of our Services or Products, disputes between users, or the acts or omissions of third parties.

Some jurisdictions do not allow the exclusion of certain warranties or limitations on consumer rights. If you reside in such a jurisdiction, some of the above may not apply to you, but will apply to the fullest extent permitted by local law.

 

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OMORA AND THE OMORA PARTIES WILL NOT BE LIABLE TO YOU UNDER ANY LEGAL THEORY, WHETHER CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF OMORA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, gross negligence, fraud, or willful misconduct, or for any other matter that cannot be limited or excluded under applicable law.

Some jurisdictions do not permit the exclusion or limitation of incidental or consequential damages, so the above may not apply to you in full.

 

To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Omora Beauty Lab LLC and its subsidiaries, affiliates, officers, directors, agents, partners, and employees (the “Omora Parties”) from and against any losses, liabilities, claims, damages, costs, or expenses (including reasonable attorneys’ fees) arising from or related to:

•       your access to or use of our Services or Products;

•       any User Content or Feedback you submit;

•       your violation of these Terms;

•       your infringement of any third-party rights, including intellectual property or privacy rights; or

•       your conduct in connection with our Services or Products.

You agree to promptly notify us of any third-party claims, cooperate fully in our defense, and pay all costs associated with defending such claims. Omora reserves the right to control the defense or settlement of any claim at its sole discretion. This indemnification obligation is in addition to any other indemnification obligations under any written agreement between you and Omora.

 

We reserve the right to modify, suspend, or discontinue any part of our Services — including any product offering — at any time, with or without notice. We are not responsible for any loss or inconvenience resulting from changes to or discontinuation of our Services. You also have the right to stop using our Services at any time.

 

These Terms are governed by and construed in accordance with the laws of the State of Connecticut, without giving effect to any conflict-of-law rules or principles that would require the application of another jurisdiction’s laws. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

To the extent any claim or dispute is not subject to arbitration or small claims court under Section 22, you agree to submit to the exclusive personal jurisdiction of the state and federal courts located in the State of Connecticut for resolution of such matters, and you waive any objection to the exercise of jurisdiction or venue by such courts.

If your local consumer protection law requires disputes to be resolved in your local courts, this section may not fully apply to you.

 

These Terms are written in English. Any translation provided is for convenience only. In the event of a conflict between an English version and a translated version of these Terms, the English version controls. It is the express intent of the parties that these Terms and all related notices and communications be in the English language.

 

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law, and the remainder of these Terms will remain in full force and effect. The invalidity or unenforceability of any provision does not affect any other provision.

 

No waiver. Our failure to exercise or enforce any right or provision of these Terms is not a waiver of that right or provision.

No third-party beneficiaries. These Terms are intended solely for the benefit of you and Omora, and do not create rights in any third party.

Electronic communications. You agree that communications and transactions between us may be conducted electronically.

Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations, including in connection with a merger, acquisition, asset sale, or by operation of law, without your consent.

Section headings. Headings in these Terms are for convenience only and have no legal or contractual effect.

Entire agreement. These Terms, together with our Privacy Policy, Shipping Policy, and Returns & Refunds Policy, constitute the entire agreement between you and Omora regarding the subject matter and supersede all prior agreements and understandings.

 

We may suspend or terminate your account or your access to any part of our Services at any time, for any reason, with or without notice. Upon termination, all licenses granted to you under these Terms immediately end. Sections that by their nature should survive termination — including Sections 5, 7, 11, 13, 14, 15, 17, 22, and 23 — will continue in effect after any termination.

 

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND YOUR RIGHT TO A JURY TRIAL.

 

Step 1: Informal resolution required first

Before initiating any formal legal proceeding, you and Omora agree to make a genuine, good-faith effort to resolve any dispute informally. To begin, you must notify us in writing at support@omorabeautylab.com, describing the nature of the dispute, the basis for your claim, and the relief you are seeking, in as much detail as possible. Within sixty (60) days of receiving your notice, both you and Omora agree to engage in good-faith efforts to resolve the dispute, which must include at least one telephone or video call between you personally (with or without counsel) and a representative of Omora. This informal process is a mandatory condition that must be completed before either party may initiate arbitration. Any applicable statutes of limitations and filing deadlines are tolled during this sixty (60) day period. A court of competent jurisdiction has authority to enforce this requirement, including by enjoining any prematurely filed arbitration demand.

Step 2: Binding arbitration

If the dispute is not resolved informally, you and Omora agree to resolve any claim, controversy, or dispute between us (a “Claim”) through final and binding individual arbitration, rather than in court. This applies to all Claims, past, present, or future, that you have not previously filed in court or in arbitration before agreeing to these Terms. Arbitration will be conducted under the Consumer Arbitration Rules of the American Arbitration Association (“AAA Rules”), available at www.adr.org or by calling 1-800-778-7879. The Federal Arbitration Act governs the interpretation and enforcement of this agreement.

Arbitration will be conducted before a single arbitrator. The arbitrator’s decision will be final and may be entered as a judgment in any court of competent jurisdiction. The arbitration proceeding and all submissions, testimony, and awards will be kept confidential, except as required by law or applicable regulatory disclosure requirements.

To initiate arbitration, send a signed written request to: Omora Beauty Lab LLC, PO Box 224, Ridgefield, CT. 06877 Attn: Legal Department, at least ten (10) days before filing a demand with the AAA.

Arbitration fees will be allocated in accordance with the AAA Rules. If you demonstrate that the costs of arbitration would be prohibitively expensive compared to litigation costs, we will pay as much of those costs as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive.

Exceptions to arbitration

Either party may bring qualifying individual claims in a small claims court of competent jurisdiction. Either party may also seek emergency injunctive or other equitable relief from a court to protect intellectual property rights or prevent irreparable harm while arbitration is pending. To transfer a Claim to small claims court, the requesting party must notify the other in writing; if arbitration has already been filed, the filing party must withdraw within ten (10) days of that notice.

No class or representative actions

YOU AND OMORA AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY. NEITHER PARTY MAY PARTICIPATE AS A CLASS REPRESENTATIVE OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate claims from multiple individuals or preside over a class or representative proceeding. If this class action waiver is found to be unenforceable with respect to any Claim, that Claim must proceed in court, not in arbitration, and the parties waive any right to a jury trial for that Claim.

The arbitrator may award any remedy that would be available in court on an individual basis, including injunctive or declaratory relief. However, any injunctive relief that would affect parties beyond you and Omora (“public injunctive relief”) may only be awarded by a court. If either party seeks public injunctive relief, all other Claims must first be resolved in arbitration, and any request for public injunctive relief will be stayed in court until arbitration is complete. The court will be bound by the arbitrator’s findings under principles of claim or issue preclusion.

Mass arbitration

If twenty-five (25) or more similar Claims are filed against Omora at or around the same time by the same or coordinated counsel (“Mass Claims”), and your Claim is among them, the following process applies. A first group of twenty (20) Claims, ten (10) selected by claimants’ counsel and ten (10) selected by Omora, will proceed to individual arbitration. The remaining Claims will not be filed or assessed fees until they are selected in a subsequent batch. If the twenty (20) initial proceedings do not resolve the remaining Claims, the parties will participate in a global mediation before a retired state or federal judge, with Omora paying the mediator’s fee. If mediation does not resolve the remaining Claims, a second batch of forty (40) Claims, twenty (20) selected per side will proceed. This staged process continues, with no more than one hundred (100) Claims proceeding simultaneously, until all Claims are resolved or withdrawn. Any statutes of limitations applicable to Mass Claims are tolled from the time the first batch is selected until your Claim is reached. A court of competent jurisdiction may enforce these procedures and enjoin any arbitration demands that fail to follow them.

Opt-out right

You may opt out of this arbitration agreement within thirty (30) days of first accepting these Terms by sending written notice to support@omorabeautylab.com. Your notice must include your full name, mailing address, and, if applicable, your order number, along with a clear statement that you wish to opt out of arbitration. Opting out does not affect any other part of these Terms. If you opt out, neither you nor Omora will be bound by the arbitration agreement in this Section, but all other provisions remain in effect.

Survival

This Section survives any termination of your relationship with us and the termination of these Terms. No waiver of any provision of this Section is effective unless in writing and signed by the waiving party.

SUMMARY: THIS SECTION LIMITS YOUR RIGHT TO BRING A COURT ACTION, YOUR RIGHT TO A JURY TRIAL, YOUR RIGHT TO PARTICIPATE IN CLASS OR REPRESENTATIVE CLAIMS, AND YOUR RIGHT TO CERTAIN FORMS OF DISCOVERY AND RELIEF. PLEASE REVIEW IT CAREFULLY.

 

We’re here to help. Here’s how to reach us:

 

Omora Beauty Lab LLC

PO Box 224

Ridgefield, CT 06877

support@omorabeautylab.com

Website: www.omorabeautylab.com